Shipping Policy for Normondoll.com

 
Thank you for choosing Normondoll.com—your trusted source for premium lifelike love dolls. We are committed to providing secure, discreet, and reliable shipping services to customers worldwide, ensuring your order arrives safely and confidentially. Please review the following details to understand our shipping process:
 

1. Shipping Destinations

 
We offer global shipping to most countries and regions. Upon checkout, you can enter your shipping address to confirm if delivery is available to your location. For remote areas or regions with specific import regulations, additional shipping fees or restrictions may apply—our team will contact you promptly if any issues arise.
 

2. Discreet Packaging & Privacy Protection

 
Your privacy is our top priority. All orders are shipped in plain, unmarked packaging (no brand logos, product descriptions, or sensitive information) to ensure complete discretion. The outer package will be a standard cardboard box, and the doll will be carefully wrapped in protective materials (e.g., bubble wrap, foam) to prevent damage during transit. No third parties—including shipping carriers—will have access to details about the contents of your package.
 

3. Processing Time

 
Order processing typically takes 2–5 business days. This includes quality inspection, careful packaging, and preparation for shipment. For custom-made dolls (e.g., specific features, sizes, or customization requests), processing time may extend to 7–10 business days—we will inform you of the exact timeline when you place your order.
 

4. Shipping Time & Carriers

 
Shipping time varies by destination and selected shipping method:
 
  • Standard Shipping: 7–15 business days for most regions (e.g., North America, Europe, Australia, major Asian cities).
  • Express Shipping: 3–7 business days (available for select destinations at an additional cost).
     
    We partner with reputable international shipping carriers (e.g., DHL, FedEx, UPS, or local trusted carriers) to ensure timely and reliable delivery. You will receive a tracking number via email once your order ships, allowing you to monitor its progress in real time.
 

5. Shipping Fees

 
Shipping fees are calculated based on the destination, package weight, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer free standard shipping promotions for orders meeting a certain value—please check our website for current offers.
 

6. Import Duties & Taxes

 
Please note that international orders may be subject to import duties, taxes, or customs fees imposed by your country’s government. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order to understand potential additional costs. Normondoll.com is not liable for any delays or fees caused by customs inspections or non-compliance with local import rules.
 

7. Delivery & Receipt

 
Upon delivery, please inspect the outer package for any signs of damage (e.g., tears, dents, or tampering) before signing for it. If the package is damaged, refuse delivery and contact our customer service team immediately with photos of the damage. Once you sign for the package, we cannot be held responsible for any subsequent damage or loss. If your order is lost or delayed beyond the estimated shipping time, please contact us with your tracking number, and we will assist you in investigating with the carrier.
 

8. Returns & Shipping for Returns

 
If you need to return a product (in compliance with our Return Policy), please contact our customer service team first to obtain a return authorization (RA) number. Return shipping fees are the responsibility of the customer unless the return is due to a defect in the product or an error on our part. All returned items must be in their original, unused condition with intact packaging—failure to do so may result in a denial of the return.
 

9. Customer Support

 
If you have any questions about shipping, tracking, or your order status, please contact our customer service team via email at [support@normondoll.com] or through the contact form on our website. We aim to respond to all inquiries within 24–48 business hours.
 
By placing an order with Normondoll.com, you agree to the terms of this Shipping Policy. We reserve the right to update or modify this policy at any time—changes will be posted on this page with an updated effective date. Thank you for trusting Normondoll.com with your purchase.